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Unit13AftersalesService
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PartⅠSituationalDialogues
SituationalDialogue1
Mr.Brookisinquiringaboutaftersalesservice.
（A：erservicerepresentative，B：Mr.Brook）
A：G，mayIhelpyou，sir？
B：Oh，yes，I’mquiteimpressedbyyourproducts.I’dliketoknowabouttheaftersalesyourpanyprovides.
A：Iassureyouthatwehestqualityofcareforallofourers.After-salesservieofthemostimportantpartsofoursalesservice.
B：Iseeyourhaveseveralregionaloffia.Aretheyallequippedtoproviderepairservice？
A：Yes.Eachofficehasfully-trainedengineers.Ifanytroublearises，youtaearestoffice.Repairstakeamaximumoffivedays.
B：Howloy？
A：Themainmeismcarriesathree-yearwarranty.Anyperipheralequipmentisguaranteedforohiyperiod，allrepairsarefree.
B：Whataboutaftertheires？
A：Allrepairsarebilledatcost.
B：Doyourofferfreedeliveryandinstallationfor，say，airers？
A：MostgoodspurpanyenjoyfreedeliveryandinstallatioemssuchasAC，theremightbeadditionalviewofthemou.
B：Well，fairenough.Doyouspecifytheadditionalserviceyourbrochures？
A：Sorry，notinthebrochures，butoeinstead.Oryoucall84592458todiscusstheadditionalcosts.
B：Isee.Thankyou.I’lltakeacloserlookatyourprodudseewhichparticularitemisme.
A：You’rewele，Sir.I’llbewillingtohelpifyouwanttokion.
Practice1
Task1：Listentothedialogueainpairs.
Task2：Simulatedsituatioion.
SupposeyouareMr.Brook.Youetofetputeryouhaveorderedohestoreyouinquirecarefullyabouttheaftersalesserviputerandfindtheaisfactory，soyourestassuredandpaythemoney.
SituationalDialogue2
Mr.RichardParkerisgEilishaCarpeterhotlioplainaboutadelayeddelivery.
（A：Clare，B：RichardParker）
A：GandthankyEilishaCarpeterhotline.MynameisClare.MayIhelpyou？
B：Hi，Clare.MynameisRichardParkerandI’mgfromLisbon.Ourhotelordered15squaremetersofyourpany，butithashreedayspastthedatetheitemectedtoarrive！
A：Okay，Mr.Parker.Doyouhavethetraumberwesentyoubyemailwhenyoufirstmadetheorder？
B：Yes，andIalsohavetheorderraumberisM-2091andtheinalordernumberwasEC15-013.
A：Okay，pleasewaitased.Alright，Ifoundyourordermetheitemwithyain：yourorderwasfor15squaremetersofRIMINI-10158carpet，correct？
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